Privacy Policy

Effective Date: September 13, 2026

Calico Design LLC (“Calico Design,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit CalicoDesignStudio.com, use our hosting platform or customer portal, purchase hosting or other services, communicate with us, or otherwise interact with Calico Design.

This Privacy Policy also explains the distinction between information Calico Design collects for its own business purposes and information we process on behalf of customers whose websites are hosted through our services.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• CalicoDesignStudio.com and related Calico Design websites;
• Our customer and hosting portals;
• Web design, development, maintenance, hosting, SEO, marketing, consulting, and related services;
• Contact forms, quote requests, support requests, and other communications;
• Billing and account administration;
• Email communications and newsletters; and
• Other interactions with Calico Design.

This Privacy Policy generally describes Calico Design’s practices when we determine how and why personal information is processed.

When we host or maintain a website for a customer and process personal information contained within that customer’s website, database, email configuration, backups, forms, or other hosted content solely to provide our services, the customer generally controls that information and Calico Design acts as a service provider or data processor on the customer’s behalf.

2. Information We Collect

The information we collect depends on how you interact with Calico Design and which services you use.

Information You Provide to Us

We may collect information you voluntarily provide, including:

• Name;
• Business or organization name;
• Email address;
• Telephone number;
• Billing address;
• Account username and authentication information;
• Domain names and website information;
• Billing and transaction information;
• Support requests and correspondence;
• Project information, files, images, content, credentials, and materials you provide to us;
• Information submitted through contact, quote, support, or other forms; and
• Any other information you choose to provide.

Hosting and Account Information

If you purchase hosting or related services from Calico Design, we may collect and maintain information necessary to create, administer, secure, monitor, and support your hosting account.

This may include:

• Account and contact information;
• Domain and DNS information;
• Server and hosting configuration information;
• Website files and databases;
• Backup information;
• Usage and resource information;
• Login and account activity;
• Support history;
• Security events; and
• Technical information required to provide and maintain the hosting service.

Information Collected Automatically

When you visit our website, hosting portal, or systems, certain technical information may be collected automatically.

This information may include:

• Internet Protocol (IP) address;
• Browser type and version;
• Device type;
• Operating system;
• Referring and exit pages;
• Pages and files accessed;
• Date and time of access;
• Approximate geographic location derived from an IP address;
• Login activity;
• Server requests;
• Error logs;
• Security events;
• Traffic and bandwidth information; and
• Other diagnostic and usage information.

Hosting providers commonly maintain server and access logs for security, troubleshooting, administration, performance monitoring, abuse prevention, and service operation.

3. Customer Website and Hosted Data

Customers using Calico Design hosting services may collect personal information from their own customers, employees, website visitors, subscribers, members, vendors, or other individuals.

Examples may include information collected through:

• Contact forms;
• Ecommerce websites;
• Newsletter subscriptions;
• Customer accounts;
• Reservations;
• Analytics;
• Cookies;
• WordPress plugins;
• Appointment systems;
• Third-party integrations; and
• Other website functionality selected by the customer.

In these circumstances, the Calico Design customer is generally responsible for determining what information is collected and how it is used.

Calico Design processes such information only as reasonably necessary to provide, secure, maintain, troubleshoot, back up, restore, migrate, or otherwise support the hosting and website services requested by the customer, or as required by applicable law.

If you have a privacy question concerning information you submitted directly to a website hosted by Calico Design, you should normally contact the owner or operator of that website first.

4. How We Use Personal Information

We may use personal information for legitimate business purposes including to:

• Provide web design, hosting, development, maintenance, marketing, and related services;
• Create and administer customer accounts;
• Process transactions and maintain billing records;
• Respond to inquiries and support requests;
• Communicate about projects, services, renewals, invoices, maintenance, security issues, or account activity;
• Authenticate users and secure accounts;
• Monitor websites, servers, and systems for performance, reliability, fraud, abuse, malware, and security threats;
• Maintain backups and disaster recovery systems;
• Troubleshoot technical problems;
• Improve our websites, hosting platform, services, and customer experience;
• Measure website and service usage;
• Send marketing communications where permitted by law;
• Maintain business, tax, accounting, and legal records;
• Enforce our agreements and policies;
• Protect Calico Design, our customers, users, systems, and third parties; and
• Comply with applicable laws, regulations, court orders, and lawful requests.

5. Legal Bases for Processing

Where applicable privacy law requires a legal basis for processing personal information, we may rely on one or more of the following:

• Performance of a contract: when processing is necessary to provide services you requested;
• Legitimate interests: including operating, securing, supporting, improving, and protecting our business and services;
• Consent: when you have provided consent for a particular use;
• Legal obligations: when processing is required to comply with applicable law; and
• Protection of rights and safety: when necessary to prevent fraud, abuse, security incidents, or other harm.

6. Payment Information

Payments for hosting or other Calico Design services may be processed through third-party payment processors or financial service providers.

Depending on the payment method used, those providers may collect payment card information, bank information, billing information, or other transaction details directly from you.

Calico Design generally does not need to store full payment card numbers when payments are processed through a third-party payment provider.

Payment providers process information according to their own privacy policies and legal obligations.

7. Cookies and Similar Technologies

Our websites and platforms may use cookies, pixels, local storage, and similar technologies.

These technologies may be used to:

• Keep users signed in;
• Remember preferences;
• Maintain security;
• Prevent fraud or abuse;
• Understand website usage;
• Measure performance;
• Improve our website and services;
• Measure marketing effectiveness; and
• Provide relevant advertising where permitted.

Some cookies are necessary for our website, customer portal, or hosting services to function properly.

Other cookies may be optional depending on applicable law and the technologies being used.

You can control many cookies through your browser settings and, where available, through cookie or privacy controls provided on our website.

8. Analytics and Advertising

We may use analytics, advertising, conversion tracking, and measurement services to better understand how visitors use our websites and how our marketing performs.

These providers may receive information such as your IP address, device information, browser information, pages visited, referring source, interactions with our website, or similar usage information.

Some privacy laws may define certain disclosures involving advertising or tracking technologies as “sharing,” “targeted advertising,” or similar terms.

Calico Design does not sell personal information for monetary consideration. Where applicable law provides rights relating to targeted advertising, sharing, or similar processing, you may exercise those rights as described below.

9. How We Share Personal Information

We do not disclose personal information except as reasonably necessary to operate our business, provide our services, comply with the law, or protect legitimate interests.

We may disclose information to:

Service Providers and Subprocessors

We may use trusted third-party companies to assist with services such as:

• Server infrastructure and data centers;
• Cloud hosting;
• Content delivery networks;
• DNS services;
• Website security and malware protection;
• Backups and storage;
• Payment processing;
• Email delivery;
• Customer support;
• Accounting;
• Analytics;
• Monitoring;
• Software licensing; and
• Other services required to operate Calico Design.

These providers may process information only to the extent necessary to perform services for us, subject to their contractual and legal obligations.

Professional Advisors

We may disclose information to attorneys, accountants, insurers, consultants, and other professional advisors when reasonably necessary.

Legal and Security Requirements

We may disclose information if we reasonably believe disclosure is necessary to:

• Comply with applicable law;
• Respond to a subpoena, court order, warrant, or lawful government request;
• Investigate fraud, abuse, malware, attacks, or security incidents;
• Enforce our agreements or policies;
• Protect our legal rights; or
• Protect the safety, rights, property, or security of Calico Design, our customers, website visitors, or others.

Business Transfers

If Calico Design is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

10. Customer Responsibility for Hosted Websites

Customers are responsible for the websites, applications, plugins, services, and content they operate using Calico Design hosting.

Customers are also responsible for:

• Maintaining an appropriate privacy policy for their own website;
• Providing legally required privacy notices;
• Obtaining required consent for cookies or tracking technologies;
• Responding to privacy requests from their own users;
• Configuring plugins, analytics, forms, advertising tools, ecommerce systems, and third-party integrations appropriately;
• Complying with privacy and data protection laws applicable to their business; and
• Ensuring that information they upload or collect through the hosting service may lawfully be processed.

Calico Design’s Privacy Policy does not replace the privacy policy a customer may be legally required to provide for their own website or business.

11. Sensitive and Regulated Information

Unless Calico Design has expressly agreed in writing to support a particular regulated workload, customers should not use our services to store or process sensitive or highly regulated personal information in a manner requiring specialized legal or regulatory compliance.

This may include, depending on the circumstances:

• Protected health information subject to HIPAA;
• Full payment card information;
• Bank account credentials;
• Government-issued identification numbers;
• Biometric data;
• Highly sensitive financial information; or
• Other information subject to specialized security or regulatory requirements.

Customers with specialized compliance requirements should contact Calico Design before placing such information on our systems.

12. Data Security

Calico Design uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, and destruction.

Depending on the service, these safeguards may include:

• Access controls;
• Password protection;
• Encryption;
• Firewalls;
• Security monitoring;
• Malware detection;
• Software updates;
• Backups;
• Access logging;
• Authentication controls; and
• Other security measures appropriate to the service.

No website, network, server, transmission method, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

Customers are responsible for maintaining the confidentiality of their account credentials and for promptly notifying us if they believe an account or website has been compromised.

13. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain customer accounts, satisfy contractual obligations, resolve disputes, enforce agreements, comply with legal and tax requirements, maintain security, and protect legitimate business interests.

Retention periods vary depending on the type of information and the purpose for which it is processed.

Hosting data may also exist temporarily in backups, logs, archives, disaster recovery systems, or security systems after information has been removed from an active website or account.

Backup copies may be deleted or overwritten according to our normal backup and retention schedules.

14. Account Cancellation and Hosted Data

Customers are responsible for maintaining copies of any website files, databases, emails, media, or other information they wish to retain when terminating hosting services.

After an account is canceled or terminated, Calico Design may delete hosted data from active systems in accordance with our normal operational practices, subject to any applicable contractual, backup, security, or legal retention requirements.

We recommend that customers create and securely retain a complete backup before canceling hosting services.

15. International Processing and Data Transfers

Calico Design is based in the United States, and our service providers, infrastructure providers, customers, and systems may be located in the United States or other countries.

As a result, personal information may be processed or stored outside the state, province, or country where it was originally collected.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

16. Your Privacy Rights

Depending on where you live and applicable law, you may have rights concerning your personal information.

These may include the right to:

• Request access to personal information we maintain about you;
• Request correction of inaccurate information;
• Request deletion of certain personal information;
• Request a portable copy of certain information;
• Object to or restrict certain processing;
• Withdraw consent where processing is based on consent;
• Opt out of certain targeted advertising, sharing, or similar processing where applicable;
• Appeal certain decisions concerning a privacy request; and
• Exercise other rights provided by applicable privacy law.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

Some rights are subject to exceptions. For example, we may be required to retain information for legal, security, accounting, contractual, fraud prevention, or other permitted purposes.

17. Privacy Requests Relating to Customer Websites

If your personal information was collected by a Calico Design hosting customer through that customer’s website, the customer generally controls that information.

Please contact the applicable website owner directly to exercise privacy rights concerning that information.

When appropriate and legally required, Calico Design will assist hosting customers in responding to valid privacy requests involving information we process on their behalf.

18. Email Communications

We may send customers administrative or transactional communications concerning their accounts, services, billing, security, website maintenance, hosting, or support.

These communications are generally necessary to provide the services and may not be subject to marketing opt-out preferences.

If you receive promotional or marketing emails from Calico Design, you may unsubscribe using the instructions included in the message.

19. Third-Party Websites and Services

Our website and services may contain links to or integrate with third-party websites, software, plugins, platforms, social networks, payment services, analytics services, or other technologies.

Those third parties operate under their own privacy policies and practices.

Calico Design is not responsible for the privacy practices of third parties that we do not control.

20. Children’s Privacy

Calico Design’s website and hosting services are intended for businesses and adults and are not directed toward children.

We do not knowingly collect personal information directly from children under the age of 13 through our own website or customer account services.

If you believe a child has provided personal information directly to Calico Design without appropriate authorization, please contact us so we can review the matter.

21. Do Not Sell My Personal Information

Calico Design does not sell personal information for monetary consideration.

Some privacy laws use broader definitions of “sale,” “sharing,” or “targeted advertising” that may apply to certain advertising or analytics technologies.

Where applicable, users may request to opt out of qualifying processing by contacting us or using any privacy controls made available through our website.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, hosting platform, technology, business practices, or legal requirements.

When we make changes, we will update the effective date displayed at the top of this page.

Material changes may also be communicated through our website, customer portal, email, or another appropriate method.

Your continued use of our website or services after an updated Privacy Policy becomes effective is subject to the revised policy to the extent permitted by applicable law.

23. Contact Calico Design

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact:

Calico Design LLC
St. Petersburg, Florida, United States
CalicoDesignStudio.com

You may also contact us through the contact methods provided on our website.